Support

Just login to our "My Account" section using your username and password. The login is available in the lower left hand corner of each page on our website or here.

Once you've logged in, just click "Get an Invoice" and then select any invoice.

Yes you can! Just download the credit card authorisation form, fill it in and send it back to us. We will then debit your card on the 20th of each month.

There are many reasons this error could occur, so trouble shooting should occur in a methodical order.

The first step is to reset your modem/router, to do this, you simply turn it off for a few seconds and turn it back on. After around 3 minutes the router should be reconnected and internet access will be working again.

If it doesn't re-connect after a reset, you need to turn it off for at least 20 minutes and then turn it on again. In 99% of cases this fixes the problem.

If this does not fix the problem please call the Help Desk and our staff will help you troubleshoot the error. The first question staff will ask is if you have reset (turned on and off) the modem as well as the 20 minute reset.

Yes, however as ADSL is connected to the physical phone line (not you or the phone number) you will have to cancel the current service and order a new connection at the new premises. This applies even if you are relocating the current phone number to the new premises.

1. Did you install the filter on the phone line?
2. Have you installed the filter correctly?

If these are both done and you still have noise, the filter may be faulty.
To check this turn the ADSL modem off, if the buzzing ceases the filtering is not working. Contact Us to organise a new or replacement ADSL Line filter.

There are 2 types of wireless connections. If you have a wireless network configured in your house, once you are outside of its range (about 50m) it will not work. This network allows you to connect to your modem, which then connects to the internet via phone line.

You can have a wireless network connection which connects you directly to the internet. To access one of these you will need to find a wireless hot spot or have a specific wireless internet account.

Yes you can use any Australia compliant ADSL router/modem with our services. Generally the configuration is the same between ISPs except the username and password. Once you've signed up with us, we will provide this information for you.

Spitfire Internet Services provides two different dialup access numbers for the cost of a local call. Depending on your location you should use one of the following:

Nationally:

0198 333 634

Canberra:

0198 333 422

Yes you can, and it's easily accessible from any page on our website -including this one.

In the bottom left hand-corner under "WebMail / Account Login" (you may need to scroll down). Enter your username, password and click the "WebMail" button.

Generally email details for Spitfire Internet Services are:

• Incoming POP server: mail.spitfire.com.au
• Outgoing SMTP server: mail.spitfire.com.au
• Username: (your username without the @spitfire.com.au bit)
• Password: (your password)

Note: If you are not using Spitfire as your ISP (internet connection) then you must use your ISP's Outgoing SMTP Server address.

There is no perfect solution for spam yet. That is the simple truth. Spitfire employs spam filters which discard an enormous amount of spam before it reaches you the end user. Some Spitfire customers do not receive any spam. Spam is generally attracted by your online activity.

1) Be careful who you give your email address to and who they may give your email address to. Some people use several different email addresses so they can check which online activities are generating spam.

2)Use a 3rd party filter which will quarantine spam within your Mail Agent.

3) Use webmail to check your email before you download it to your inbox.

4) If an email address you monitor is listed on a website, make sure the code is obfuscated in some way so spam bots and spiders cannot automatically pick it up when crawling through websites.

Spitfire Internet Services is constantly striving to reduce the huge amounts of SPAM emails being received by our customers. We are currently blocking over 100,000 SPAM emails a day through our email servers.

We keep our SPAM filter settings to a minimum to ensure that no false positives occur. Unfortunately since approximately 90% of all email is SPAM, some unwanted messages will still get through to your Spitfire mailbox.

There are some steps you can take to minimise the amount of SPAM getting into your mailbox.

If your website is hosted on our server, then your free website statistics are available by simply appending "/usage/" to the end of your domain. So if your website address is: http://www.google.com.au then simply enter: http://www.google.com.au/usage/ and hit enter/go.

Each computer stores a "cached copy" of all the websites and pages you visit. If you've made changes to a page or your site and they are not visible then the answer is to refresh. Just click the "Refresh" or "Reload" button in your web browser. If that doesn't work, try clicking it again while holding the "Shift" key on your keyboard.

You must upload your website to the "html" directory. Use your FTP program to login again and check that this is the case.

This is because an index page doesn't exist for you site. If you've just uploaded your website, make sure it's been uploaded to the "html" directory and that you have a page named "index.html", "index.htm" or "index.php".

When you setup your FTP program and connect to our server; you will automatically be placed inside your "home" directory. When uploading your website make sure you upload it to the "html" folder. The front or main page of your site should also be named "index.html" or "index.htm".