Support - ADSL Broadband
There are many reasons this error could occur, so trouble shooting should occur in a methodical order.
The first step is to reset your modem/router, to do this, you simply turn it off for a few seconds and turn it back on. After around 3 minutes the router should be reconnected and internet access will be working again.
If it doesn't re-connect after a reset, you need to turn it off for at least 20 minutes and then turn it on again. In 99% of cases this fixes the problem.
If this does not fix the problem please call the Help Desk and our staff will help you troubleshoot the error. The first question staff will ask is if you have reset (turned on and off) the modem as well as the 20 minute reset.
Yes, however as ADSL is connected to the physical phone line (not you or the phone number) you will have to cancel the current service and order a new connection at the new premises. This applies even if you are relocating the current phone number to the new premises.
- Did you install the filter on the phone line?
- Have you installed the filter correctly?
If these are both done and you still have noise, the filter may be faulty.
To check this turn the ADSL modem off, if the buzzing ceases the filtering is not working. Contact Us to organise a new or replacement ADSL Line filter.
There are 2 types of wireless connections. If you have a wireless network configured in your house, once you are outside of its range (about 50m) it will not work. This network allows you to connect to your modem, which then connects to the internet via phone line.
You can have a wireless network connection which connects you directly to the internet. To access one of these you will need to find a wireless hot spot or have a specific wireless internet account.
Yes you can use any Australia compliant ADSL router/modem with our services. Generally the configuration is the same between ISPs except the username and password. Once you've signed up with us, we will provide this information for you.