Support - Email

Yes you can, and it's easily accessible from any page on our website -including this one.

In the bottom left hand-corner under "WebMail / Account Login" (you may need to scroll down). Enter your username, password and click the "WebMail" button.

Generally email details for Spitfire Internet Services are:

• Incoming POP server: mail.spitfire.com.au
• Outgoing SMTP server: mail.spitfire.com.au
• Username: (your username without the @spitfire.com.au bit)
• Password: (your password)

Note: If you are not using Spitfire as your ISP (internet connection) then you must use your ISP's Outgoing SMTP Server address.

There is no perfect solution for spam yet. That is the simple truth. Spitfire employs spam filters which discard an enormous amount of spam before it reaches you the end user. Some Spitfire customers do not receive any spam. Spam is generally attracted by your online activity.

1) Be careful who you give your email address to and who they may give your email address to. Some people use several different email addresses so they can check which online activities are generating spam.

2)Use a 3rd party filter which will quarantine spam within your Mail Agent.

3) Use webmail to check your email before you download it to your inbox.

4) If an email address you monitor is listed on a website, make sure the code is obfuscated in some way so spam bots and spiders cannot automatically pick it up when crawling through websites.

Spitfire Internet Services is constantly striving to reduce the huge amounts of SPAM emails being received by our customers. We are currently blocking over 100,000 SPAM emails a day through our email servers.

We keep our SPAM filter settings to a minimum to ensure that no false positives occur. Unfortunately since approximately 90% of all email is SPAM, some unwanted messages will still get through to your Spitfire mailbox.

There are some steps you can take to minimise the amount of SPAM getting into your mailbox.